Questions? We have answers!
We know that building trust starts with transparency, and we’re here to make everything simple.
Whether you’re a customer looking for details about orders, shipping, and rewards, or a local maker curious about how our marketplace works, you’ll find the answers here.
Aspen & Aura was built on community, connection, and clarity.
Our goal is to make every experience, from shopping to selling, as smooth, personal, and magical as possible.
If you don’t see what you’re looking for, send us a note at info@aspenandaura.com and we’ll be happy to help.
Frequently Asked Questions
FAQs for shoppers - Get the Info You Need!
Absolutely! We are committed to ethical beauty, ensuring all our products are 100% cruelty-free.
Each item is crafted by an independent maker. You can learn more about every artist by visiting their individual shop pages or product listings — each one tells a story.
Because every order ships directly from the artist, shipping times vary. Most makers ship within 1-3 business days, and tracking information will always be provided once your order is on its way.
If you purchase from multiple makers, your order will arrive in separate packages — one from each artist. Shipping is calculated per maker at checkout.
Yes! We love when buyers connect with makers. You can reach them through their email address in their product description, or email us and we’ll forward your message.
Please contact us right away at info@aspenandaura.com. We’ll coordinate with the maker to make it right through a replacement or refund.
Because all products are handmade and often one-of-a-kind, returns are handled case-by-case. Please see the product description for more details.
Every purchase earns points that can be redeemed for discounts, giveaways, and VIP perks. Sign up for your free Sparkle Rewards account at checkout.
Absolutely. Many makers offer gift wrapping or custom notes — look for details in the product description or message us for help.
When you shop with Aspen & Aura, you know exactly where your money goes — straight to local creators. Your purchase supports our Northern Colorado community and keeps artistry personal, ethical, and close to home.
P.S. Looking for Info To Be Part Of Our Vendor Community?
Good news! We have a whole page dedicated to our local makers and how to be part of our magical community (including FAQs).
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Local Love
We believe in community over competition. Supporting local means investing in real people and real stories — the kind that make Northern Colorado shine.
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Handmade Magic
There’s power in craftsmanship. Each item in our marketplace is created with intention, care, and creativity you can feel.
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Connection & Storytelling
Behind every product is a person — and behind every person is a story worth sharing. We’re here to make those stories seen, heard, and celebrated.
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Integrity & Impact
From fair pricing to transparent practices, we’re building a brand rooted in honesty, heart, and lasting impact.
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